Privacy Policy
Version 1.2, Revision 6
INTRODUCTION
This privacy policy applies between you, the User of this Website and Barbr, the owner and provider of this Website. Barbr takes the privacy of your information very seriously. This Policy applies to information we collect about you when you use our mobile applications, websites, and other online products and services (collectively, the "Services" or "Barbr Services"), including the Barbr Application (the "Barbr App") and on our website at www.getbarbr.com (the "Barbr Website,"), which is discussed below in "Collection of Information", and through other interactions and communications you have with us.
This Policy is incorporated by reference into our Terms of Use (getbarbr.com/terms). Defined terms which are used in this Policy and not defined herein are defined in our Terms of Use.
BY DOWNLOADING AND USING OR ACCESSING THE BARBR APP AND/OR REGISTERING WITH US THROUGH THE BARBR WEBSITE, YOU AGREE TO THIS PRIVACY POLICY. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use the Barbr Services. This Policy may change from time to time. Your continued use of the Barbr Services after we make changes is deemed to be acceptance of those changes, so please check this policy periodically for updates. The use of the term "including" in this Policy means "including, but not limited to".
Third Party Privacy Policies
This Policy does not apply to information that you provide to, or is collected by, any third party whether through or in connection with your use of the Barbr Services or otherwise, including information Users and Professionals may exchange between each other. Third parties may have their own privacy policies, which we encourage you to inquire about before providing information to them. You agree and acknowledge that Barbr has no duty or responsibility to maintain and safeguard any information you may provide to or is collected by any third party whether through or in connection with your use of the Barbr Services or otherwise.
Persons Under The Age of 18
The Barbr Services are not intended for, and not available to, persons under 18 years of age. We do not collect any information from anyone under 18 years of age. If you are under the age of 18, you are not authorized to use our platform for Services. If we learn we have collected or received personal information from persons under 18, we will delete that information.
COLLECTION OF INFORMATION
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us (collectively, "Personal Information"). This information may include:
- Name, email, phone number, postal address
- Profile picture, payment method
- Items and services requested, service delivery and related delivery notes
- Other information personal information which could reasonably be used to identify you personally which you choose to provide
We may also collect Personal Information about Professionals through certain background checks we perform relating to our Third Party Providers.
Location Information
The Barbr Services collect real-time information about the location of your device. If you do not want us to collect this information, do not download the Barbr App or otherwise access the Barbr Services. We also may use these technologies to collect information about your activities over time and across third party websites, apps or other online services (behavioral tracking).
Usage and Preference Information
When you access and use the Barbr Services, we may collect information about how you and visitors to our Barbr Website or Barbr App interact with our Services, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers, as further discussed below.
Device Information
We may collect information about your desktop or mobile device and internet connection, including the device's unique device identifier, IP address, operating system and version, software and file names and versions, device motion information, advertising identifiers, serial number, and also for mobile devices certain network information and the device's telephone number.
Transaction Information
We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promotional code, we may associate your name with that person.
Log Information
When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
Stored Information and Files
The Barbr Services also may access metadata and other information associated with other files stored on your device.
Other Information
If you also interact with our Services in another capacity, for instance as a Third Party Provider or user of other apps we provide, we may combine or associate that information with information we have collected from you in your capacity as a User.
Cookie Policy; Information collection and tracking technologies
The technologies we use for automatic information collection may include:
Cookies
A cookie is a small file placed on your device or computer's hard-drive. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting you may be unable to access certain parts of the Barbr Services. Barbr cannot control the use of cookies (or the resulting information) by third‐parties, and use of third party cookies is not covered by this policy.
Web Beacons
Pages of the Barbr Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single pixel gifs) that permit Barbr, for example, to count users who have visited those pages (or opened an email) and for other related Barbr Services statistics.
Embedded Scripts
An embedded script is programming code that is designed to collect information about your interactions with the Barbr Services, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third party server provider, is active only while you are connected to the Barbr Services, and is generally deactivated or deleted thereafter.
Third Party Information Collection
When you use the Barbr Services, certain third parties may use automatic information collection technologies to collect information about you and your device. These third parties may include:
- Advertisers, ad networks and ad servers
- Analytics companies
- Your mobile device manufacturer
- Your mobile service provider
- Our payments processor
USE OF INFORMATION
Barbr uses information that we collect about you or that you provide to us, including any Personal Information, to:
- Provide, maintain and improve the Barbr Services, and any other information, products or services that you request from us
- Facilitate payments, send receipts, provide products and services you request, develop new features, provide customer support, develop safety features, authenticate users, and send product updates and administrative messages
- Perform internal operations, including to prevent fraud and abuse, troubleshoot software bugs, conduct data analysis, testing, and research, and monitor usage and activity trends
- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us
- Send or facilitate communications between you and a Third Party Provider or between you and a contact of yours
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events
- Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements
- Notify you when Barbr Services updates are available, and of changes to any products or services we offer
SHARING OF INFORMATION
We may disclose Personal Information that we collect or you provide:
- To our Professionals: To enable them to provide the Services you request, including your name, photo, User rating and location information
- To our subsidiaries and affiliates: That provide services or goods relating to the Services
- With service providers: Entities that provide services or conduct data processing on our behalf
- To contractors and third parties: We use to support our business who are bound by confidentiality obligations
- In business transactions: In connection with any merger, sale, consolidation, restructuring, financing, or acquisition
- For legal compliance: In response to lawful requests by competent authorities or to comply with legal obligations
- To protect rights and safety: To protect the rights, property, or safety of Barbr, our users, or others
We do not sell your personal information to third parties.
YOUR CHOICES
Access Rights
You can review and change your Personal Information by logging into the Barbr App or Barbr Website and visiting your account profile page. You may also send us an email at team@getbarbr.com to request access to, correct or delete any personal information that you have provided to us.
Location Information
We request permission for our Services' collection of precise location from your device. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device.
Contact Information
We may seek permission for our Services' collection and syncing of contact information from your device. iOS users can later disable it by changing the contacts settings on your mobile device.
Promotional Communications
You may opt out of receiving promotional messages from us by following the instructions in those messages or by sending us an email to team@getbarbr.com.
Data Security
When Users book services, the information they input is encrypted through SSL encryption. We do not store credit card information on our servers, and we use SSL encryption to protect your credit card information when it is transferred to our third-party payment processor.
Payment card information is transmitted directly to a third-party payment card processor, Stripe, through an Internet connection secured by industry-standard Secure Socket Layer (SSL) encryption technology. Stripe's privacy policy is available at https://stripe.com/privacy.
The safety and security of your information also depends on you. Please note that despite our efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your personal information.
PRIVACY POLICY UPDATES
If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will notify you by prominently posting a notice of such changes before making them.
CONTACT US
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
Email: team@getbarbr.com
Company: Barbr Ltd
Website: www.getbarbr.com