Terms of Service

1. Use of the Website and our Apps

These Website & App Terms of Use set out how you may use our Website and our Apps. By accessing the Website or our Apps, you agree to these Website & App Terms of Use. These Website & App Terms of Use apply to whatever method you have used to access the Website or our Apps, including but not limited to the internet, digital television services and mobile phone.

If you do not agree to these Website & App Terms of Use, you should not use the Website or our Apps. You should read all of the Website & App Terms of Use prior to using the Website or our Apps.

2. Accessing our Website and our Apps

Access to our Website and our Apps is permitted on a temporary basis. We reserve the right to withdraw or amend our Website or our Apps (and any products or services offered on them) without notice. We will not be liable if for any reason our Website, our Apps or any part of it or them is unavailable at any time or for any period.

We update our Website and our Apps from time to time and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the Website or our Apps (or any part of them) at any time without notice.

Materials and information posted on our Website or our Apps are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by all applicable laws.

3. Password and Account Security

You are responsible for the safety and security of your password and log in details. To help protect against unauthorised access to your account you are advised to store your username(s) and password(s) safely and securely. Please ensure that your password is not one you have used before, that it is eight characters or more and, ideally, not one that you use on other sites.

If you suspect that unauthorised access has been made to your account you must notify us immediately by contacting team@getbarbr.com. We will investigate any alleged unauthorised account activity.

4. Misuse of our Website or our App

You must not misuse our Website or our Apps by:

• Knowingly introducing viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware or other material, programme or code which adversely affects the operation of any computer software or hardware
• Gaining or attempting to gain unauthorised access to the server on which our Website or our Apps are stored or any server, computer or database connected to our Website or our App
• Attacking our Website or our Apps via a denial-of-service attack or a distributed denial-of service attack

Breach of this clause might constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

5. Users

If you are aged 18 years old or over, you may create an account and become a registered user of the Website and our Apps ("User").

As a User you may have access to additional products or services and/or functionality, for example, the ability to create an account, save contact information, post user generated content (UGC) onto the Website or via our Apps, and receive information about promotions and special offers which are restricted to Users, if any.

Introduction and Relationship

This Website, App and Widget are operated by Barbr Ltd (t/a Barbr), a company registered in Ireland under company number 10867617 and whose registered office is at 20-22 Wenlock Road, London, N1 7GU.

The Website, App and Widget allow you to book and pay for a broad range of men's grooming services from a variety of providers (our Barbers). Those Services are provided by our various Barbers and not by us. The provision of the Services booked via our Website, App or Widget is the responsibility of the Barber which provides them.

Orders and Contract Formation

When you purchase Services, with the exception of Orders made using the "Cash" option on the Widget where no binding contract is formed, it will create two binding legal contracts:

• A contract between you and Barbr (under which Barbr has certain responsibilities to you in relation to the purchase or booking) (the "Barbr Contract")
• A contract between you and the relevant Barber in respect of the provision or supply of the Services which you book through the Website, App or Widget (the "Barber Contract")

Cancellations

You may cancel a Dated Booking free of charge, provided the barber has not enabled the cancellation fee function (as decided by the Barber and notified to you at the time of making your Order). In such cases we can offer you a full refund. If however the appointment is due to take place within 90 minutes, and the Barber has enabled the cancellation fee function (as selected by the Barber), you will not be entitled to a refund.

Cancellations of Dated Bookings must be made by one of the following methods:

• Using your Barbr account via the Website or by using the App (if available)
• Directly with the Barber
• Emailing our Customer Care team on team@getbarbr.com

Payment

Unless it is available and you have opted for "Pay at Venue", payment for all Services must be made at the time of booking in pounds sterling by credit or debit card, or via a third party payment processor such as Stripe or by using the online payment facility ("Payment Facility").

If you pay for Services via the Payment Facility, Barbr will collect the payment in its capacity as the commercial agent of the relevant Barber. Once Barbr has successfully received your payment for the Services, this will discharge your debt to the Barber on whose behalf Barbr has collected the payment.

Your UGC

All content submitted to our Website or via our Apps by you (or on your behalf) via your User account (or other social media account, if applicable), including without limitation, your name, biographical information and all other names, usernames, pseudonyms, text, likenesses, graphics, logos, marks, images, photographs, code, and all other information and material shall be called your "UGC" for short.

Publication of your UGC will be at our sole discretion and we are entitled to make additions or deletions to your UGC prior to publication, after publication or to refuse publication.

Content Standards - Legal Standards

You warrant, represent and undertake to us that your UGC shall not:

• Infringe the copyrights or database rights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity
• Contain any material which is defamatory of any person
• Contain misleading or deceptive statements or omissions or misrepresentation as to your identity
• Breach any legal or fiduciary duty owed to a third party
• Advocate, promote, or assist discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
• Contain any malicious code, such as viruses, worms, Trojan horses or other potentially harmful programmes

Community Guidelines

Your UGC shall not contain any material which:

• Is obscene, hateful, inflammatory, offensive or in any other way falls below commonly accepted standards of taste and decency in the UK
• Is reasonably likely to harass, upset, embarrass or alarm a person (including, by way of example only, so called "trolling" or cyber-bullying)
• Is threatening, abusive or invades another's privacy, or causes annoyance, inconvenience or anxiety
• Is sexually explicit
• Could be deemed to be unsolicited or unauthorised advertising, promotional material, junk mail, or spam